PATOLOGI DALAM PELAYANAN PUBLIK KARENA KURANGNYA ATAU RENDAHNYA PENGETAHUAN DAN KETERAMPILAN PARA PETUGAS PELAKSANA BERBAGAI KEGIATAN OPERASIONAL

Abstract

A primary issue in this study is to identify the type of pathology experienced Cimahi city land office, and what strategies can be applied in order to minimize pathology arising from the perception and style of managerial officials bureaucratic environment.The results of the research office of the land Cimahi in serving the public is still suffering from pathologies that are caused due to the lack or low level of knowledge and skills of the officers of various operational activities, such as: do not be able to outline the wisdom of leadership, lack of carefully situations, smugness, acting without thinking, confused, baksheesh, a lower quality of work, superficiality, inaccuracies action, incompetence, hesitant attitude, work is not productive, untidiness,stagnation.Some of the strategies that can be done in minimizing the pathology of this type that the transparency of the time and cost in managing certificates by strengthening the administration, the strengthening of the bureaucracy itself an individual by way of improving the quality of human resources and organizational approach to structural, technological approach, an approach that focuses on performance as well as people approach it psychologically and religy system of unity by using a system of one-stop or one-stop service.